FAQs

Frequently Asked Questions

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For Landlords

  • Why should I hire a Property Manager?

    Here are some compelling reasons to think about hiring a property manager. Managing a rental property can be quite challenging. You have to find reliable tenants, handle maintenance issues, conduct inspections, understand and comply with the Residential Tenancies Act, and pursue unpaid rent—all while juggling your full-time job. As property managers, we specialize in New Zealand property management law, and entrusting your property to us can save you time, reduce stress, and minimize the risk of legal penalties for unintentional violations.
    Additionally, if you're a self-managing landlord and plan to be out of the country for more than 21 days, you are legally required to designate someone to manage your property in your absence. While this person doesn’t have to be a professional property manager, we strongly recommend ensuring your property is in capable hands while you're away.

  • Why should I choose Lords Property Management?

    Our goal is to make owning a rental property as hassle-free as possible, ensuring you have peace of mind knowing your property is well cared for. With our services, you can maintain control over your property while we handle the day-to-day management tasks for you.
    We provide top-notch service at an affordable fee.
    Not only that as a bonus for you, we are offering 3 months (=13 weeks) free service.

  • How do you manage maintenance issues?

    We view property maintenance as a crucial aspect of our responsibilities. Unlike many property management companies, we don’t impose extra fees for arranging repairs and maintenance.
    Thanks to our strong relationships with skilled contractors, we can ensure repairs and maintenance are completed efficiently and cost-effectively. We're also more than willing to collaborate with your preferred contractors.
    We handle property maintenance issues by following a streamlined process:
    1a. Issues During Inspections: While we do our routine inspections, we will identify any maintenance and assess them while we are at the property. 
    1b. Reporting: Tenants can easily report maintenance issues through our communication channels.
    2. Assessment: We assess the reported problem to determine the urgency and type of repair needed.
    3. Coordination: Using our established relationships with skilled contractors, we arrange for timely repairs at competitive prices.
    4. Follow-up: After the repairs are completed, we follow up to ensure the issue has been resolved to everyone’s satisfaction.
    5. Documentation: We keep detailed records of all maintenance activities for transparency and future reference.
    We’re also flexible and willing to work with your preferred contractors if you have any specific requests.

  • What are yours fees?

    Our fees are competitive and affordable, but this doesn't mean we compromise our quality.
    We aim to provide top-notch service at an affordable fee.
    We are fully committed to delivering exceptional service, including quickly finding reliable tenants. You won't pay a dime until we have a tenant in place and paying rent. Additionally, unlike many other property management companies, we don’t charge any fees for coordinating maintenance and repairs.
    Our Fees:
    5.99% for 1-2 properties
    4.99% for 3 or more properties
    *fees per property
    No maintenance fee
    No advertising cost
    No admin fee
    1 weeks’ rent plus GST for finding new tenants
    *capped at $700+GST
    We are currently offering 3 months(≅ 13 weeks) free service
    *Terms Apply

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For Tenants

  • What are the costs associated with moving in?

    Typically, the requirements include one week's rent paid in advance and a bond equivalent to four weeks' rent.
    For example, if you are renting a property at $500 per week, your moving costs would be as follows:
    - Rent: $1,000.00
    - Bond: $4,000.00
    - Total Move-In Costs: $5,000.00

  • What is a property inspection and how are they done?

    Entry inspections are conducted at the beginning of your tenancy for the purpose of recording the condition of the property as you move in. Exit inspections are conducted as you move out, to check the property is still in the same condition as when you moved in (besides any fair wear and tear).
    Routine inspections are conducted one month after your tenancy commences, and then every three months (you will receive at least two week's notice prior to each inspection - except in extraordinary circumstances). We use an iPad or smartphone to take photographs and record notes to send to the owner in a report. The purpose of routine inspections is to check you are taking good care of the property and spot any maintenance issues you might not have picked up on. You do not have to be home for a routine inspection, but you are welcome to be. If you are not home, we will use our keys for access and leave a note advising you of the date and time the inspection was carried out as well as a few other details.

  • What happens if I miss a rent payment?

    Mistakes happen! We understand that. So long as you rectify any missed payments in a timely manner, and it doesn't become a regular occurrence we won't take things further. If you fail to pay rent on time, our system will register it as an 'arrears'. We will notify you immediately if a payment isn't received and work with you to rectify the issue and prevent it from happening again. However, if you fail to rectify missed rent payments or it becomes an ongoing issue, we will issue 14 days' breach notice and commence formal Tenancy Tribunal action.

Top-notch Service at an Affordable fee

Our Fees:
5.99% for 1-2 properties
4.99% for 3 or more properties
*fees per property
No maintenance fee
No advertising cost
No admin fee
1 weeks’ rent plus GST for finding new tenants
*capped at $750+GST

We are currently offering 3 months(≅ 13 weeks) free service
*Terms Apply

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